Return & Exchange Policy
Our watches are crafted perfectly for you and it is important to us that you're completely satisfied with your purchase. Below are frequently asked questions about returns, refunds, and exchanges.
How do I return or exchange?
In the event that you need to return the watch, please follow the "How to Submit a Return Request" directions below. We will send you a new watch for free, refund your money back, or provide store credit, depending on your preference.
(Please note that we can only send you a new watch or issue a refund, if we receive the watch in the same condition as it was shipped. If the watch is damaged or needs repair, we will contact you directly for further instructions.)
How to Submit a return request
To start a return request, click the profile icon in the store's navigation & log into your account (click the icon symbol) or click here:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
What items are returnable?
- Within 90 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if requested)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request. Please allow up to 5-10 business days from the day the item is delivered in our warehouse to be processed.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
Warranty claim, replacement part, or customer service
If you have any questions, concerns, or comments in regards a warranty claim, replacement part, or general customer service issue, please send an e-mail to info@springbreakwatches.com with your name and concern in the subject line of the e-mail. We will review the e-mail within 24-48 hours to come up with the best solution for you.
24 Month Warranty
We stand by our watches' quality, so we offer a 24 month manufacturer's warranty. This warranty covers manufacturer's defects for up to two years after the original purchase date. If any parts of the watch or the mechanics do not work, we will repair or replace your product for free. This does not cover anything that may occur through normal use of the watch including, wear and tear, batteries, glass or strap damage, etc.
