Frequently Asked Questions (FAQs)
What makes your company so awesome?
Our customers. You are the definition of awesome.
Are your watches unisex?
Yes. We don't believe in gender norms and we want everyone to know and love our watches.
Do you ship internationally?
Absolutely. We ship everywhere in the world!
How long does it take to receive my order?
US - Expected delivery time once the package has been shipped is 2-3 business days.
Internationally - Expected delivery time once the package has been shipped is 8-14 business days, depending on location.
Are your wooden watches waterproof?
Considering that our wooden watches are made from real wood, they are splash proof, meaning they do well with water and won't cause harm, but they aren't completely waterproof.
Are the wooden watch band links adjustable?
Yes, the watch band links are adjustable. The links can be removed just like a regular metal linked watch. We recommend that you take your watch to a professional jeweler or watch repair shop to have the links removed. We don't encourage any of our customers to remove the links themselves. Contact us directly if you have any questions related to the links being removed.
Do you have a return/exchange policy?
Yes, you can find the SPGBK 'Why Worry?' Return Policy information here. We have a simple return policy. Send it back and we will take care of the rest.
Do you have a warranty?
Yes, we stand by our watches' quality, so we offer a 24 month manufacturer's warranty. This warranty covers manufacturer's defects for up to two years after the original purchase date. If any parts of the watch or the mechanics do not work, we will repair or replace your product for free. This does not cover anything that may occur through normal use of the watch including, wear and tear, batteries, glass or strap damage, etc.
How do I contact you if I have any questions?
Contact us directly at any time at firstname.lastname@example.org. We will follow up with you promptly.
Where can I find you on Social Media?
@SPGBK on Twitter, Instagram, and Pinterest. Click the icon at the top of the page for our Facebook page.