Frequently Asked Questions (FAQs)
Are the watch band links adjustable?
Yes, the watch band links are adjustable. The links can be removed just like a regular metal linked watch. We recommend that you take your watch to a professional jeweler or watch repair shop to have the links removed. We don't encourage any of our customers to remove the links themselves. Contact us directly if you have any questions related to the links being removed.
What makes your company so awesome?
Our customers. You are the definition of awesome.
Why should I buy your watch?
Because you have an interest in art, music, and fashion. And we do too. We developed our watch brand specifically with you in mind.
What makes your watches unique?
All of our wood watches are colorful, uniquely designed, and moderately priced, when compared to other watches. They are made of 100% recycled maple wood and each have a low carbon footprint, making them eco-friendly and better than your average watch.
Why do your watches cost less than others?
Generally, we don't feel that watch made of wood should be expensive. When we started our company, part of our goal was to make sure that we did everything we could to ensure that our watches are affordable. We want you guys to grow with our brand and grab as many watches from us as possible, so in order to gain your trust, we offer our watches at moderate prices.
Are your watches lightweight?
Yes. Very light. Each watch weighs less than 2 ounces. Feels great on your wrist.
Are your watches unisex?
Yes. Our watches are made for all humans: Male or Female
Do you ship internationally?
Absolutely. We ship everywhere in the world!
How long does it take to receive my order?
US - Expected delivery time once the package has been shipped is 2-3 business days.
Internationally - Expected delivery time once the package has been shipped is 8-14 business days, depending on location.
Are your wood watches waterproof?
Considering that our watches are made from real wood, they are splash proof, meaning they do well with water and won't cause harm, but they aren't completely waterproof.
Do you have a return/exchange policy?
Yes, you can find the SPGBK 'Why Worry?' Return Policy information here. We have a simple return policy. Send it back and we will take care of the rest.
Do you have a warranty?
Yes, we offer a LIFETIME Warranty on all of our watches.
How do I contact you if I have any questions?
Contact us directly at any time at firstname.lastname@example.org. We will follow up with you promptly.
Where can I find you on Social Media?
@SPGBK on Twitter, Instagram, and Pinterest. Click the icon at the top of the page for our Facebook page.
Who is your favorite super hero?
Batman. No super powers, all skill and good training.