Why Worry?
We live by the attitude that you should treat people how you would like to be treated. By putting ourselves in your shoes, we implemented the "Why Worry?" initiative to ensure that you never have to worry about problems related to shipping, returns, customer service, etc.
Customer Service
If you have any questions, concerns, or comments in regards to your purchase, please send an e-mail to info@springbreakwatches.com with your name and concern in the subject line of the e-mail. We will review the e-mail within 24 hours to come up with the best solution for you.
24 Month Warranty
We stand by our watches' quality, so we offer a 24 month manufacturer's warranty. This warranty covers manufacturer's defects for up to two years after the original purchase date. If any parts of the watch or the mechanics do not work, we will repair or replace your product for free. This does not cover anything that may occur through normal use of the watch including, wear and tear, batteries, glass or strap damage, etc.
Shipping Info
Once we receive your order & payment is verified, it should not take more than 2-3 business days to process and ship your order (excluding weekends and national holidays). After processing is complete, you will receive a tracking number to your e-mail immediately with supporting details. SPGBK offers a standard USPS First Class shipping method.
- US - Expected delivery time once the package has been shipped is 3-5 business days. (Should not take more than 2-3 business days to ship)
- Internationally - Expected delivery time once the package has been shipped is 8-14 business days, depending on location. (Should not take more than 2-3 business days to ship)
Returns - EASY RETURN PROCESS
Our watches are crafted perfectly for you and it is important to us that your completely satisfied with your purchase.
In the event that you need to return a watch log in to your account or visit here: Return & Exchange Policy
Battery Replacement & Safety
⚠️ WARNING: Important Battery Safety (Reese’s Law)
At SPGBK, your safety is our priority. In accordance with Reese’s Law, our watches are engineered with secure battery compartments to prevent accidental ingestion by children. Please review the following life-saving safety information:
- INGESTION HAZARD: This product contains a button cell or coin battery
- DEATH or serious injury can occur if ingested. A swallowed button cell or coin battery can cause Internal Chemical Burns in as little as 2 hours.
- KEEP new and used batteries OUT OF REACH of CHILDREN.
- SECURE THE CASE: Ensure the watch back is fully snapped into place and secured after any battery service.
- DISPOSE of used batteries immediately and safely.
- EMERGENCY ACTION: If you suspect a battery has been swallowed or placed inside any part of the body, seek immediate medical attention or call the National Battery Ingestion Hotline at (800) 498-8666.
