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Product Back Order Information

Here is a list of helpful facts about back ordered items:

  • You will be notified via email once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item. Tracking numbers for shipments can be found on both your and the order receipt. Please note that it may take up to 24 hours after an order has been upgraded to "shipped" status for its tracking number to appear.
  • Items you order in addition to the back ordered item will not be held back, and will ship out as normal.
  • The back ordered items in any order will automatically ship out as soon as the product is received by SPGBK. You will not be charged any shipping fees for multiple shipments caused by back ordered items.

Our commitment to customer service:

We live by the attitude that you should treat people how you would like to be treated. By putting ourselves in your shoes, we implemented the "Why Worry?" initiative to ensure that you never have to worry about problems related to shipping, returns, customer service, etc. Check out our Customer Service page for more details.